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Pure Audio Streaming Help Site

Frequently Asked Questions

  • What makes Pure Audio Streaming different from other hi-resolution streaming services?

    Pure Audio Streaming capitalizes on the growing consumer demand for superior audio quality, offering not just high-resolution sound but also immersive audio formats. What sets Pure Audio Streaming apart is its ability to deliver uncompressed and uncompromised immersive and up to lossless audio to mobile devices and home theater systems, making it a pioneer in the industry. In contrast, other services provide immersive audio in a lossy format, which suffers from significant signal degradation.

  • What immersive formats are supported with Pure Audio Streaming?

    The following immersive formats are currently supported on Pure Audio Streaming:

    • AURO-3D for playback on Mobile Devices, PC/Mac Computer over HDMI or external DAC
    • PCM For playback on a computer
      • 7.1.4 PCM (coming soon)
      • 5.1    PCM
    • Binaural for playback on computer using headphones
  • What devices can I connect to stream immersive audio?

    • NVIDIA SHIELD TV Pro over HDMI to an AVR (Fire TV Cube support coming soon)
    • Fire TV Stick 4K (2023) over HDMI to an AVR
    • Mac and Windows using Chrome Browser over HDMI to an AVR 
      • Mac devices must be 2021 or newer
    • AC Connect enabled devices (support coming soon)
      • NVIDIA SHIELD TV Pro
      • Amazon Fire TV Stick 4K (2023)
  • What is AC Connect and how do I use it?

    AC Connect allows you to “connect” to supported AVRs as well as Android TV on NVidia Shield. This works just like Airplay or Chromecast where you select a Device to “cast” the music to, like TIDAL Connect as an example.

    Learn how to use AC Connect here

    Note: If you are using a Lyngdorf AVR, only AURO-3D and Surround are supported at this time. 

  • Does my device support AURO-3D?

    To verify if your device supports AURO-3D, please check here.

  • What countries is Pure Audio Streaming available in?

    Pure Audio Streaming is currently available in the following countries: 

    • US
    • EU
    • UK
    • Canada
    • Mexico
    • Australia
    • Switzerland
    • Norway
    • Japan
    • Hong Kong
    • Singapore
    • Taiwan

    We are working on availability in other countries. 

  • Do I have to have AirPods to experience binaural?

    Nope! You can experience lossless binaural on any headphones. If you’re using iPhone, please make sure to turn off spatial audio.

  • Can I listen to music offline?

    Yes, you can download music to mobile devices in the Pure Audio Streaming app for offline listening. You cannot download music to a computer or Android TV (Shield/FireStick).

  • I’m a creator or rights holder, how do I get my content on Pure Audio Streaming?

    Please send an email to sales@pureaudiostreaming.com including:

         1. Your name, company (if applicable) and an overview of content.

         2. Include a link to download and ADM sample of your work or let’s talk about other formats.

    We can work with  48 kHz or 96 kHz  sample rates and 5.1, 5.1.4, 7.1.4 release formats.